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Test your Lync Online installation


Topic Last Modified: 2012-03-22

You can save time, avoid unnecessary support calls, and increase user satisfaction by testing your Lync Online installation before setting it up for everyone in your organization.

The requirements for testing Lync Online are as follows:

  • At least two additional Microsoft Office 365 accounts besides your own for testing purposes.
  • A computer for each test account. Equip the test computers with a representative sampling of the communications devices that you use in your organization.
  • An account with an audio conferencing provider, which is necessary for testing the online meeting capabilities of Lync Online. For details, see Configure dial-in conferencing.
Set up test accounts

To add two or more test users to your Office 365 installation
  1. On the Office 365 portal home page, click Admin.

  2. On the Admin home page, under Admin Overview, click Users.

  3. On the Users page, click New, and then click User.

  4. Under Name, supply the requested information. Disregard the Additional details for now.

  5. Click Next to accept the default license assignments, and then click Finish.

  6. Repeat the process until you have the number of test users you want.

You need at least two test users besides yourself in order to test the online meeting capabilities of Lync Online.
Set up test computers

Install Lync Online and Office 365 on the test computers using the accounts you created. For details, see the Office 365 portal Downloads page at https://portal.microsoftonline.com/download/default.aspx.

Set up dial-in conferencing

To provide telephone access to Lync Online meetings, set up an account with a dial-in audio conferencing provider. The audio conferencing provider supplies the following information:

  • Toll dial-in numbers, and toll-free numbers if available
  • For each user in your organization who schedules or leads meetings, a conference code and personal identification number (PIN)

After you set up users for dial-in conferencing, they receive an automated email message with the dial-in numbers and conference code. This information is also automatically added to new online meeting requests.

For details, see Configure dial-in conferencing.

To add dial-in conferencing information to the account of one of your test users
  1. In the Lync Online Control panel, click Users.

  2. Click the name of the user you want to set up for dial-in conferencing.

  3. On the Edit user settings page, under Dial-in conferencing, select your audio conferencing provider.

  4. In the Toll number and Toll free number boxes, enter the numbers you received from the audio conferencing provider.

  5. In the Passcode box, enter the passcode, or conference code, for this user.

  6. Click Next, and then click Finish.

Test Lync Online features and devices

Verify that the major Lync Online features are working as expected by completing the following tasks:


Category Tasks Learn more

Sign in and sign out

  • Sign in
  • Sign out
  • Sign in with a specified presence status

Sign in and sign out

Troubleshooting Lync Online sign-in errors

Contacts, presence, and instant messaging

  • Start an instant messaging (IM) session
  • Send a file to someone in a IM conversation
  • Send an instant message to multiple contacts in the Contacts list
  • Manually set presence status
  • Search for a contact using first or last name
  • Add a contact from the Search Results box
  • View a person’s contact card

Contacts, presence, and instant messaging

Person-to-person calls

  • Call someone from your Contacts list
  • Start an IM session and then add a Lync call
  • Add desktop sharing to your IM and Lync conversation

Voice and Video

Sharing and Collaboration


  • Schedule an online meeting that uses dial-in audio conferencing
  • Join the online meeting
  • Mute and unmute meeting participants
  • Share your desktop
  • Share an application
  • Share a PowerPoint presentation
  • Upload an attachment to the meeting


Sharing and Collaboration


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