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Cancel my subscription

 

Topic Last Modified: 2012-11-19

As an administrator for Microsoft Office 365 for professionals and small businesses, you can cancel your subscription. Cancellation becomes effective as of the next billing cycle.

noteNote:
You cannot cancel a trial subscription. All data associated with a trial subscription is permanently deleted at the end of the trial period.

You can also reinstate your subscription in one of two ways:

  • If you decide to reinstate your subscription before your next billing cycle, use the steps in this topic.
  • If you want to reinstate your subscription and it is after the next billing cycle, contact Support by phone within 90 days of cancellation. Find the phone numbers and business hours for your location.
importantImportant:
Take these steps before you cancel your subscription:
  • Remove domains from Office 365: If you have added your own domain names for your organization to use with Office 365, you need to remove those domains.
  • Save your data: After you cancel your subscription, all the data associated with your online services—for example, email and documents on Team sites—is deleted 90 days after cancellation. If you need any data from any of the Office 365 services, download and save your files to another location before the next billing cycle when your subscription is canceled. To move your email, contacts, task, and calendar information to another account, see Use Outlook to Move Data Between Accounts. To save a SharePoint document library or list content, such as contacts, from a SharePoint Online environment to file shares, or to a local computer, see Manual migration of SharePoint Online content.
What do you want to do?

Cancel my subscription

noteNote:
If you are an administrator for Microsoft Office 365 for enterprises you will need to use a different procedure. See Cancel my subscription.

To cancel your subscription, use the steps in the following table.

 

Sign in to the customer portal.

1. Sign in to Office 365 with your user ID.

Go to the Administration page.

2. In the header, click Admin.

Open the subscription that you are canceling.

3. In the left pane, under Subscriptions, click Manage.

4. On the Billing and subscription management page, click Microsoft Office 365 (Plan P1).

Cancel the subscription.

5. On the Subscription details page, click Cancel this subscription.

6. Note important dates for subscription expiration and data deletion, and then click Next.

7. Select the appropriate check box, and then click Cancel subscription. You can give us feedback about why you are canceling your subscription in Additional comments.

Reinstate my subscription

If you followed the previous steps to cancel your subscription, but then you change your mind or need more time, you can reinstate your subscription before the next billing cycle when your subscription is canceled. Use the steps in the following table.

 

Sign in to the customer portal.

1. Sign in to Office 365 with your user ID.

Go to the Administration page.

2. In the header, click Admin.

Open the subscription that you want to reinstate.

3. In the left pane, under Subscriptions, click Manage.

4. On the Billing and subscription management page, click Microsoft Office 365 (Plan P1).

Reinstate the subscription.

5. On the Subscription details page, click Reactivate.

 

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