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Configure dial-in conferencing

 

Topic Last Modified: 2012-03-22

Dial-in conferencing provides telephone access to Lync Online meetings for users who can’t get to a computer. Here’s how to set it up:

  1. (Optional) Review how dial-in conferencing works.
  2. Contact an audio conferencing provider for dial-in numbers, conference codes, and personal identification numbers, or PINs.
  3. Add the dial-in numbers and conference codes to the user settings of your meeting organizers, conference call leaders, and users of Lync for mobile devices.
  4. Provide each user with his or her PIN. The PIN may be required to join the audio portion of the meeting as a leader, or meeting organizer.
importantImportant:
Users of Lync for mobile devices can join a Lync meeting with a single click only if the meeting supports dial-in conferencing.
Review how dial-in conferencing works

When you set up an account with an audio conferencing provider, you receive a list of dial-in numbers, and a unique conference code and PIN for each user who schedules or leads meetings.

After you set up users for dial-in conferencing, they receive an automated email message with the dial-in numbers and conference code. This information is also automatically added to new online meeting requests.

However, you still need to send users their dial-in conferencing PIN. The PIN may be required to join the audio portion of the meeting as the leader, or meeting organizer.

noteNote:
You are only required to add dial-in information to the accounts user who plan to schedule or lead online meetings that require telephone access. Unless the meeting organizer has locked the meeting, anyone who has the dial-in number and conference code can join the call.
Contact an audio conferencing provider

To provide telephone access to Lync Online meetings, you must set up an account with a dial-in audio conferencing provider. For a list of audio conferencing providers, see the Office 365 Marketplace.

Obtain the following information from your audio conferencing provider:

  • Toll dial-in numbers, and toll-free numbers if available
  • For each user in your organization who schedules or leads meetings, a conference code and personal identification number, or PIN

Set up dial-in conferencing for a single user

To set up dial-in conferencing for a single user
  1. In the Lync Online Control panel, click Users.

  2. Click the name of the user you want to set up for dial-in conferencing.

  3. On the Edit user settings page, under Dial-in conferencing, select your audio conferencing provider.

  4. In the Toll number and Toll free number boxes, enter the numbers you received from the audio conferencing provider. Valid number formats are as follows:

    • (425) 555-0123
    • 425-555-0123
    • 425 555 0123
    • 1-425-555-0123
    • (44) (20) 1111 1111
  5. In the Passcode box, enter the passcode, or conference code, for this user.

  6. Click Next, and then click Finish.

Set up dial-in conferencing for multiple users

You can add or update the dial-in conferencing information for a large number of users by exporting a list of users, sending it to your audio conferencing provider, and then importing the updated file.

Export a dial-in conferencing user list

To export a list of all users, or a list of users who aren’t set up for dial-in conferencing
  1. In the Lync Online Control Panel, click Users.

  2. Click Dial-in conferencing, point to Export user list, and then click one of the following:

    1. Dial-in conferencing disabled (lists only those who aren’t set up for dial-in conferencing)
    2. All users
  3. Click Save, select a location for the user list, enter a unique file name, and then click Save again.

  4. Forward the file to your audio conferencing provider for updating.

To export a list of selected users
  1. In the Lync Online Control Panel, click Users.

  2. Check the box next to the name of each user you want to set up for dial-in conferencing.

  3. Click Save, select a location for the user list, enter a unique file name, and then click Save again.

  4. Forward the file to your audio conferencing provider for updating.

Import an updated dial-in conferencing user list

To import an updated dial-in conferencing user list
  1. In the Lync Online Control Panel, click Users.

  2. Click Dial-in conferencing, and then click Import user configuration file.

  3. On the Provision users for dial-in conferencing page, browse to the location of the file you received from your audio conferencing provider.

  4. Select the file, and then click Open.

  5. Click Next, and then click Setup.

  6. If you encounter errors, click Download error file, and then send the file to your audio conferencing provider.

Disable a user for dial-in conferencing

If you no longer want a user to schedule or lead meetings that use dial-in conferencing, you must delete the dial-in conferencing settings for that user.

To disable individual users for dial-in conferencing
  1. In the Lync Online Control Panel, click Users.

  2. Check the box next to the display name of each user you want remove from dial-in conferencing.

  3. Click Dial-in conferencing, point to Disable, and then click Selected users.

  4. Click Yes.

To disable all users for dial-in conferencing
  1. In the Lync Online Control Panel, click Users.

  2. Click Dial-in conferencing, point to Disable, and then click All users.

  3. Click Yes.

 

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