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Contact Support for a billing or subscription issue

 

Topic Last Modified: 2012-02-29

As an administrator for Microsoft Office 365 for enterprises, you can get help from the Office 365 Support team for billing and subscription issues either online by submitting a service request, or by talking directly to a Support representative by phone. To talk with a Support representative by phone, on the Support overview page, click Find billing and subscription management (non-technical support) phone numbers.

Contact Support by submitting a service request

When you submit a service request, it goes directly to a Support representative.

To create a service request for billing or subscription assistance, do the following:

  1. On the Admin page, in the left pane under Support, click Service Requests, and then click New request.

  2. Fill in the required fields in the request, and provide as much additional information as possible to describe your issue. Attach files as needed, and submit your request.

    After you submit your request, you will be contacted by a Support representative by email.

Also, after you submit a service request, you can do any of the following by clicking a link under Requests summary on the Support overview page:

  • Respond to a request from a Support representative for additional information.
  • View the status of service requests that have previously been submitted.
  • Add notes and files to an existing service request.
  • Close the request when your issue has been resolved or you no longer need assistance.
See Also

Concepts

Get support for Office 365

 

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