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Set up and manage users' mobile phones

 

Topic Last Modified: 2013-02-15

Users can configure their Windows Phone, iPhone, iPad, Android phone, BlackBerry®, or other phone or tablet to send and receive Microsoft Office 365 for enterprises email, and access calendar and contacts information. As an administrator, you can turn mobile access on or off.

After you allow email for users’ phones and tablets, you can remotely manage some phone features or options. For example, you can require passwords for your users’ devices.

Turn mobile access on or off

Exchange ActiveSync, which is turned on by default, turns on mobile access for Windows Phone, Apple iPhone and iPad, Android phones, and BlackBerry devices.

For BlackBerry devices, when you use Exchange ActiveSync, the only thing you’ll be able to do is send and receive email. If you want a more integrated email and calendaring experience on BlackBerry, you need to enable BlackBerry® Business Cloud Services for BlackBerry devices.

You can change your Exchange ActiveSync and BlackBerry Business Cloud Services settings as your organization’s needs change.

Mobile access is allowed by default for Exchange ActiveSync. If you want to turn off or suspend access, or turn access back on, you can do the following.

Change mobile access settings for devices using Exchange ActiveSync
  1. In the Office 365 portal, click Admin. Under Exchange, click Manage.

    noteNote:
    If this information doesn’t match what you’re seeing, you may be using Office 365 after the service upgrade. Try Set up and manage mobile access for your users to find the information that applies to you.
    Am I using Office 365 after the service upgrade?
  2. In the Exchange administration center, click Mobile > Mobile device access.

  3. Under Exchange ActiveSync Access Settings, click Edit.

  4. In the Exchange ActiveSync access settings dialog box, choose one of the following:

    • Allow access
    • Block access
    • Quarantine – Let me decide to block or allow later

After you’ve enabled Exchange ActiveSync, you can quarantine or set up rules for specific devices on the Mobile device access page.

For a more integrated email and calendaring experience on BlackBerry devices, you need to enable and manage BlackBerry Business Cloud Services.

Turn on BlackBerry Business Cloud Services
  1. In the Office 365 portal, click Admin. Under BlackBerry Business Cloud Services from Research in Motion (RIM), click Enable service.

  2. In the dialog box, select Yes, and then click Ok.

  3. You are now back on the Admin page. Under BlackBerry Business Cloud Services from Research in Motion (RIM), choose Manage to go to the BlackBerry Business Cloud Services website and set up your connection.

You can turn off BlackBerry Business Cloud Services by clicking Admin, and then under BlackBerry Business Cloud Services from Research in Motion (RIM), clicking Remove service.

noteNote:
BlackBerry Business Cloud Services can be enabled by only global admins, and can be managed by only global admins, service admins, and user management admins.
 

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