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Basics: Having trouble with Outlook.com or your Microsoft account?

If your Outlook.com account has been blocked, you think your account has been hacked, or you're having trouble signing in with your Microsoft account, go to the Microsoft Account Help page.

If you're having trouble with your MSN subscription account (MSN Premium, Ad-free Outlook.com, or MSN Dial-up Internet Access), go to the MSN Support website.

Help keep your account secure

Microsoft will never ask you to provide your user name, password, date of birth, country, credit card number, or any other personal information in an email message. If you receive an email message asking you to provide any personal information, it could be a scam designed to gain access to your account. Learn more: Help protect your account.

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