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Help! I Cannot Download the Certificate

Are you having trouble downloading either the registration certificate or the Setup wizard? When you attempt to download these files, the download might fail with the following error message:

“Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.”

This is a known issue with Internet Explorer that occurs when the Do not save encrypted pages to disk option is selected in Internet Explorer. To resolve this issue, do the following:

  1. In Internet Explorer, click Tools, and then click Internet Options.

  2. Click the Advanced tab, and then scroll down to the Security section.

  3. Clear Do not save encrypted pages to disk, and then click OK.

  4. Try the download again.

Does your organization use a group policy that prevents you from making these changes? We have heard that other customers have success using Firefox 4.0 to download the files.