System Center Advisor Help > Troubleshooting >

Agent Event Messages

Events generated by the agent are logged to the Application and Services Logs -> Advisor Agent. You can use the information in the following table to diagnose what issues generated the events.

Sometimes, if your agent reports that it cannot upload data, it is because the gateway has lost connectivity to System Center Advisor. Check the gateway error messages and verify connectivity. See Gateway Event Messages for additional information.

 

Event ID Event Type Description Solution

10000

Information

The agent started successfully.

10001

Information

The agent shut down.

10002

Error

The agent attempted to upload data to the gateway but was unsuccessful.

This can occur for a variety of reasons, such as using the wrong gateway name or network connectivity issues. To address the issue, reconfigure the agent by using the configuration wizard. If you receive errors, see the configuration log file for more information.

Also check https connectivity to a different secure Web site. Make sure that your firewall permits access through port 443.

10003

Error

The agent attempted to obtain updates from the gateway but was unsuccessful.

This can occur for a variety of reasons, such as using the wrong gateway name or network connectivity issues. To address the issue, reconfigure the agent by using the configuration wizard. If you receive errors, see the configuration log file for more information.

Also check https connectivity to a different secure Web site. Make sure that your firewall permits access through port 443.

10004

Information

The agent successfully loaded new management packs.

10005

Warning

The agent attempted to load new management packs and detected an incompatible management pack. The new management packs were not loaded; instead the previous management packs will be used.

10006

Warning

The agent does not have a gateway server defined. As a result, alerts being generated by the agent are not being sent to the service. To fix this issue, define a gateway for this agent.

Use the configuration wizard to define the gateway.

10007

Information

The agent successfully registered with the gateway.

10009

Information

The agent successfully unregistered with the gateway.

10010

Warning

The agent attempted to unregister with the gateway but was unsuccessful.

10011

Error

The agent cache limit for incoming data from the health service has been exceeded. Incoming data from the health service is no longer being recorded.

Contact Microsoft Help and Support

10012

Warning

The agent mailbox size limit has been exceeded. The agent has deleted the oldest content to return the mailbox size to within limits.

10013

Error

The upload frequency for the agent is set to weekly, but the day of the week is not configured. No content will be uploaded until you set the day of the week.

Change the upload frequency setting for the agent. See Use Registry Keys to Configure System Center Advisor for more information.

10014

Error

The agent cannot communicate with the gateway because the gateway and agent are running incompatible versions of the software.

This error occurs when the agent has been updated but the gateway has not. Update the gateway by following the steps in Install the Gateway and Agents from the Setup Wizard.

10015

Information

The log files for the agent exceeded the maximum allowed value. The agent has deleted the oldest log file to return the log folder size to within limits.

10016

Warning

Some management packs are missing.

12000

Information

Advisor completed the validation of credentials for the action account.

12001

Warning

The password for the specified account is going to expire.

12002

Error

The specified user account has been locked.

12003

Error

The specified user account requires a smartcard for authentication. It cannot be used as a credential for an action account.

Specify a different user account.

12004

Error

The specified user account is disabled.

Specify a different user account.

12005

Error

The specified user account is expired.

Specify a different user account.

12006

Error

The password for the specified user account is expired.

Either reset the password for the specified account, or specify a different user account.

12008

Error

The specified user name is incorrect or cannot be authenticated by the system.

Specify a different user name.

12009

Warning

Communication with Active Directory has failed.

12010

Error

The credential for the RunAs account does not work for the workflow.