Reset your administrator password

To reset your own password, do the following:

1. At the Office 365 sign in page, click Forgot your password? If you don't see it, click your user ID.

2. On the first page of the Reset your password wizard, click the appropriate option, and then click Next.

3. On the User verification page, type your user ID and the characters for verification, and then click Next.

   An email that contains instructions is sent to your alternate email address.

4. Read the instructions in the email message, and then click Reset your password now.

5. When you click the link in the email message, a security code is sent to your mobile phone only if one or both of the following applies to you:

   • Your organization has a custom domain that you’ve set up to use with Office 365.
     
   • Your Office 365 account is synchronized through directory synchronization.
     

   Otherwise, you can skip to step 7.

   Important:
   You need to respond within 10 minutes to the email and to the text message. Complete the reset process by using the same computer and browser session. If you close your browser window or take longer than 10 minutes to respond, you'll have to start the process over again.

6. In the wizard, on the Mobile phone verification page, type the security code you received on your mobile phone.

7. On the Create a new password page, type a new password, confirm the new password, and click Finish.

8. When your password has been reset, click the link in the wizard to return to the Office 365 sign-in page. Sign in with your new password.

   Note:
   When your password is changed in Office 365, be sure that you also update your password on your phone and desktop email program to match the new password.

If you have not provided the necessary mobile phone number and email address required to reset your own password, request a password reset by submitting a service request.

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