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Get support for Office 365

 

Topic Last Modified: 2013-02-14

There are many ways that you, as an administrator, can get help with Microsoft Office 365 for professionals and small businesses. Various support options are available to you, depending on how your organization purchased Office 365.

If your organization purchased Office 365 directly from Microsoft, you can do the following:

  • Search the Help articles. The most common questions and tasks are covered in the Help articles. To search these sources, on the Support overview page, in the Help and community section, type a question or phrase into the search box.
  • Troubleshoot. At the top of the Community home page, click Troubleshooting. Follow the steps in the troubleshooting tool to find possible solutions for some common issues with Office 365 and services such as Lync Online or SharePoint Online.
  • Read and post in the community forum. The community forum is a place where anyone who uses Office 365 can post a question, and others can answer. Before you add your question, look to see whether someone else has already asked it.
  • Read the team blog. The Office 365 team writes a blog that highlights new features and solutions to common issues.
  • Contact billing and subscription support. To submit a service request or contact a Support representative by phone, see Contact Support for a billing or subscription issue.
  • Contact technical support. If you have tried the options previously listed and still need assistance to resolve a technical issue, you can submit a service request. If it’s a critical issue, you can also contact Support by phone. See Contact Support for a technical issue.

If your organization didn’t purchase Office 365 directly from Microsoft, you can do the following.

  • Contact your Microsoft partner. Although you cannot contact Office 365 Support directly for assistance, you can contact the Microsoft partner that you identified as a delegated administrator. Here’s how to find your partner.
    1. In the header, click Admin.
    2. In the left pane, under Support, click Overview.
    3. On the Support overview page, click Manage your delegated administrators.
  • Search the Help articles. The most common questions and tasks are covered in the Help articles. To search these sources, on the Support overview page, in the Help and community section, type a question or phrase into the search box.
  • Troubleshoot. At the top of the Community home page, click Troubleshooting. Follow the steps in the troubleshooting tool to find possible solutions for some common issues with Office 365 and services such as Lync Online or SharePoint Online.
  • Read and post in the community forum. The community forum is a place where anyone who uses Office 365 can post a question and others can answer. Before you add your question, look to see if someone else has already asked it.
  • Read the team blog. The Office 365 team writes a blog that highlights new features and solutions to common issues.

Different Help options are available to users. You can learn about those options at Get help with Office 365.

See Also

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