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Connect Office 365 to your Outlook desktop application


Topic Last Modified: 2013-01-31

You can access your Microsoft Office 365 for enterprises email through your desktop Microsoft Outlook application in addition to Microsoft Outlook Web App.

Office 365 supports the use of Microsoft Office Outlook 2007 and Microsoft Outlook 2010. Note that these email programs cannot be installed on the same computer simultaneously.
Add Office 365 to your Outlook desktop application

Before setting up your Outlook desktop application to Office 365, make sure that one of the following conditions is met.
  • Your company is using the domain automatically created for it when your company signed up for Office 365.
  • Your company is using a custom domain and has already created the DNS record at the domain registrar to enable Autodiscover. If this has not been done, your company must create a CNAME record so that Outlook can connect to the correct server running Microsoft Exchange Server.

To add Office 365 to your Outlook desktop application, follow these steps.

  1. To open Outlook 2010, on the Start menu, point to All Programs, point to Microsoft Office, and then click Microsoft Outlook 2010.

  2. Click File and under Account Information, click Add Account.

  3. In the Add New Account dialog box, select Email Account, and then type your name and the email address and password given to you for your Office 365 account.

  4. Click Next. Outlook connects to Exchange Server for Office 365 and automatically confirms your account information and configures Outlook.

  5. Follow the instructions to complete adding your account to your Outlook application.

After your Office 365 account has been successfully added to Outlook, you can manage your Office 365 email in your Outlook desktop application. If you previously had a different account in Outlook and you want to be able to access both, use the next procedure to manage multiple Outlook accounts.

Set up Outlook to prompt you for an email account

If you have more than one Outlook account on your computer, you can set up Outlook to prompt you to select an account profile each time you start Outlook. This behavior is useful if you work in multiple accounts and want an easy way to choose a particular one.

To set up Outlook to prompt you for an email account, follow these steps:

  1. If Outlook is running, exit the program.

  2. On the Windows Start menu, click Control Panel, and then click Mail.

    If you are in Category view, click User Accounts, and then click Mail.

  3. In the Mail Setup dialog box, in the Profiles section, click Show Profiles.

  4. In the Mail dialog box, select Prompt for a profile to be used.

  5. Click OK to apply the change.

Now, every time you open Outlook, you are asked to select an account profile. You can access only one account at a time. To open a different account, you must exit Outlook and restart the program.


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