If the video viewer appears black when you try to view a video on MSN Video, you may need to enable the ShockWave Flash or Microsoft Silverlight add-ons in Windows Internet Explorer.
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Click the Tools menu, and then click Internet Options.
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On the Programs tab, click Manage add-ons.
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If you use Adobe Flash Player, in the list of add-ons, click Shockwave ActiveX Control.
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If you use Microsoft Silverlight, in the list of add-ons, click Microsoft Silverlight.
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Under Settings, click Enable.
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Click OK, and then click OK again.
Notes
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If you don't see Shockwave ActiveX Control or Microsoft Silverlight in the list of add-ons, go to the Adobe Flash Player website and install Adobe Flash Player, or go to Get Started - Install Silverlight and install Microsoft Silverlight.
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To enable the ShockWave Flash or Microsoft Silverlight add-ons in a browser other than Internet Explorer, see the documentation for your browser.