Are you having trouble downloading either the registration certificate or the Setup wizard? When you attempt to download these files, the download might fail with the following error message:
“Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.”
This is a known issue with Internet Explorer that occurs when the Do not save encrypted pages to disk option is selected in Internet Explorer. To resolve this issue, do the following:
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In Internet Explorer, click Tools, and then click Internet Options.
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Click the Advanced tab, and then scroll down to the Security section.
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Clear Do not save encrypted pages to disk, and then click OK.
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Try the download again.
Does your organization use a group policy that prevents you from making these changes? We have heard that other customers have success using Firefox 4.0 to download the files.