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View the status of your services

 

Topic Last Modified: 2013-04-22

As an admin for Microsoft Office 365 for enterprises, you can view the status of your services, and find out when maintenance is scheduled for those services.

In the Service health section, you will find:

  • Current status:
    • Availability of each service or tool, for today and the preceding six days
    • Details about a service disruption or outage
  • Planned maintenance: Periods when a service may be unavailable

The Service health RSS feed provides you with real-time access to new and updated service incidents and planned maintenance events. The RSS feed is updated when a new event is added or an existing event is updated. To subscribe to the RSS feed, on the Current status page, click the RSS link.

View current status

The Current status page shows a table of all your services and their components, along with their status for Today and previous days. For more information, you can click the icons in the table.

To view the current status of all your services

  1. In the header, click Admin.

  2. On the Admin Overview page, in the left pane, under Support, click Service Health.

  3. On the Current status page, click the down arrow next to a service to see additional components or features of that service.

  4. Click an icon for details.

    Current status icon descriptions and their definitions are shown in the following table.

     

    Icon Icon description Definition

    Normal service availability

    The service is available and has suffered no incidents during the reporting time period. This icon doesn’t link to additional information.

    Investigating

    A potential service incident is under investigation. More information will be provided shortly.

    False positive

    The service is healthy. A potential service incident that was being investigated didn’t actually occur.

    Service interruption

    The service isn’t functioning. Users cannot access their email, documents, or presence information.

    Restoring service

    The service incident is in the process of being resolved.

    Service degradation

    The service is slow, sluggish, or occasionally unresponsive for brief periods.

    Extended recovery

    Steps have been completed to resolve the service incident. However, it will take an extended period of time for service operations to return to normal. During this time, some service behaviors may take longer than normal to complete.

    Normal service restored

    An incident was active earlier today, but service has been restored.

    Post-incident report published

    A report of the service incident has been published.

    Additional information

    An incident was active during a previous day. The incident may be resolved or may remain active. Look at the Today column for the current status.

noteNote:
Dates and times are displayed according to the time zone in your location and converted to daylight saving time as appropriate. During the hours when daylight saving time conversions are taking place, the time of your incident report may be affected, even in locations that don’t use daylight saving time.
View planned maintenance

You can view details about a planned maintenance event, including its date and time.

  1. In the header, click Admin.

  2. On the Admin page, in the left pane, under Support, click Planned maintenance.

  3. On the Planned maintenance page, click the link in the Status column for additional information.

Translate a service health explanation into my language

If you click an event on the Service health page, the Details of the event are provided only in English. If you want to read the details in another language, you can get a translation of the information.

  1. Go to the translation service at Translator.

  2. On the Service health page, click an icon that indicates a service incident. Under Details, copy the text that describes the incident, and then paste it into the translation service where indicated.

  3. In Translator, select the language you want the text be to translated into, and click Translate.

 

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