Basics: Features are missing or don't work

Make sure you’re using a browser version that’s compatible with MSN. Older browsers sometimes have problems displaying new MSN features. For the best MSN experience, use one of the following:

  • Internet Explorer 7 or later

  • Chrome (latest version)

  • Firefox (latest version)

To get the latest version of Internet Explorer, go to the Internet Explorer website.

Having trouble signing in?

For help signing in to MSN, Hotmail, or Messenger, go to the Microsoft account Help & How-to.

If you have an MSN subscription account and use MSN software to access your email, look for answers in MSN Explorer help or on the MSN Support website.

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