To solve some problems, you may need to remove your ninemsn account information, including saved e-mail messages and security settings, from the computer. To retrieve this information, start the installation wizard again using the same e-mail address and password.
If you've forgotten your password, see ninemsn Explorer: Reset your password.
Print or write down these instructions. As you follow these instructions, ninemsn will close, and you'll no longer be able see the Help window.
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At the ninemsn sign-in screen, press CTRL+SHIFT+F11.
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Click Remove Account, and then click Yes.
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To restore your accounts, open ninemsn.
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On the Are you currently connected to the Internet? page, click the option that applies to you, and then click Next.
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On the Do you have an ninemsn e-mail address? page, click Yes, type your e-mail address and password, and then click Next.
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Follow the on-screen instructions.
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Sign in to ninemsn.
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| Removing ninemsn account information from your computer doesn't cancel your ninemsn subscription. For more information on canceling your subscription, see ninemsn Explorer: Cancel your account. |